You are here: Home Books c Change Management Skills and Strategies
« October 2018 »
Su Mo Tu We Th Fr Sa
123456
78910111213
14151617181920
21222324252627
28293031
Log in


Forgot your password?
 
Document Actions

Change Management Skills and Strategies, 2nd Ed.

Managing Development and Change -- Unit 11

The Open University

Publisher: The Open University, 1997 , 74 pages

ISBN: 0-7492-7969-9

Keywords: Change Management, MBA

Synopsis:

Toggle Synopsis


Table of Contents:

Toggle Table of Contents

  • Session 1 Consulting
    • 1.1 The Skills of the Consultant and Change-Agent
      • Establishing contact and gaining entry
      • Contracting
      • Diagnosing
      • Planning
      • Intervention
      • Evaluation of the changes
      • Stabilization and withdrawal
    • 1.2 Choosing and Using External Consultants
      • Finding a consultant
  • Session 2 Information Gathering
    • 2.1 Introduction
    • 2.2 The Need for Interviews
      • Consulting interviews
    • 2.3 Preparation
    • 2.4 Recording and Making Notes
    • 2.5 Making Contact
    • 2.6 Carrying out the Interview
      • Opening the interview — welcome and supplying information
      • Getting underway — acquiring information
      • Order of questions
      • Closing down and parting
    • 2.7 Maintaining Control
      • Wording questions appropriately
      • Using silence
      • Probing for more information
      • Body language
      • Keeping track of time
    • 2.8 Processing the Information
      • Looking at your performance
      • Analysing your interview
    • 2.9 Follow Up
      • Contingency actions
  • Session 3 Shaping Change
    • 3.1 Seizing Opportunities and Taking Responsibility
    • 3.2 Avoiding, Reducing or Overcoming Resistance to Change
    • 3.3 Making It Happen
  • Session 4 Planning and Implementing Change
    • 4.1 The Need for Strategy
    • 4.2 Alternative Approaches
      • Turnarounds
        • Slatter's eight step recovery strategy
          1. Gain management control
          2. Establish and communicate credibility with stakeholders
          3. Assess existing managers and replace if necessary
          4. Evaluate the business
          5. Action planning
          6. Implement organization change if necessary
          7. Motivate management and employees
          8. Installation or improvement of budgetary systems
      • Achieving control
    • 4.3 Process and Politics in Implementing Change
      • Logical incrementalism
      • A comment on risk taking
      • Stress
    • 4.4 Planning and Scheduling
      • The bar chart
      • Critical path analysis
      • On using computers for planning and scheduling change
    • 4.5 Towards Successful Implementation of Change
  • Session 5 Learning the Lessons of Change
  • Session 6 Managing Development and Change: A Learning Review
    • 6.1 What Have I Learned?
    • 6.2 Sharing Your Learning — Benefits and Pitfalls
    • 6.3 What Happens Next?

Reviews:

Change Management Skills and Strategies

by Roland Buresund last modified 2014-01-25 16:23

Rating: ****** (Decent)

MBA material, what do you expect?


Powered by Plone, the Open Source Content Management System

This site conforms to the following standards: