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Managing Cultural Differences, 5th Ed.

Leadership Strategies for a New World of Business

Philip R. Harris, Robert T. Moran

Publisher: Butterworth-Heinemann, 1999 , 454 pages

ISBN: 0-87719-345-2

Synopsis:

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Make no mistake. Here is the original, best-selling guide to developing cross-cultural skills, now revised for the new millenium. With more than 100,000 copies in print and adopted by more than 200 Universities worldwide, this classic is praised as a 'bible of multiculturalism' (New York Times News Service)

It clearly shows how to develop the cross-cultural expertise essential to succeed in a world of rapid and profound economic, political, and cultural changes. While retaining the wisdom of the previous editions, this new edition provides leading-edge insights into work culture and globalization. In addition to a new chapter on 'Women in Global Business', this fifth edition describes effective cross-cultural strategies and policies that will help you:

  • capitalize on expanding international markets
  • improve cross-cultural business communication
  • master the subtle important art of business protocol
  • create a successful multicultural management program

Easy-to-read mini case histories, illustrations, exhibits, and country profiles supply guidelines to improve leadership skills for globalization, communications, negotiations and strategic alliances, cultural changes, cultural synergy, and diversity in the workplace.

Managing Cultural Differences continues to be the premier source of information on the dynamics of culture and business. Professors and trainers will benefit from the reorganized companion Instructor's Guide.

Table of Contents:

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  • Unit 1: Cultural Impacts on Global Management
    1. GLOBAL LEADERS AND CULTURE
      • Culture and Its Characteristics
      • Systems Approach to Culture
      • Key Cultural Terminology
      • Cultural Understanding and Sensitivity
      • Cross-Cultural Learning
      • Global Transformations
      • Key Concepts for Global Leadership
      • Global Organizations
      • Summary
      • References
    2. GLOBAL LEADERS AND COMMUNICATIONS
      • Cultural Differences as Communication Resources
      • Global Communication
      • Cultural Factors in Communication
      • Communication Keys — Context and Listening
      • Attribution
      • Variables in the Communication Process
      • International Body language
      • Guidelines for English and Foreign languages
      • Technology and Intercultural Communication
      • Summary
      • References
    3. GLOBAL LEADERSHIP IN NEGOTIATIONS AND ALLIANCES
      • Negotiating Across Cultures
      • Americans and Negotiating
      • Framework for International Business Negotiations
      • Strategic Collaborations
      • Global Study of Management
      • Synergistic Skills for Global Management
      • Challenges in International Management
      • Summary
      • References
    4. LEADERSHIP IN CULTURAL CHANGE
      • Change
      • Transforming Global Business Culture
      • Developing Change Change Strategies
      • Leadership and Change
      • Leadership in Changing Organizational Culture,
      • Transnational Differences and Organizational Cultures
      • People and Future Organizational Cultures
      • Summary
      • References
    5. LEADERSHIP IN CULTURAL SYNERGY
      • Synergy in Organizational Culture
      • Synergy in Global Organizations
      • Transforming the Work Culture
      • Synergistic Teams and Management
      • Synergy Among Individual Professionals
      • Summary
      • References
  • Unit 2: Cultural Impact on Global Business
    1. MANAGING TRANSITIONS AND RELOCATIONS
      • Coping with Transitional Challenges
      • Culture Shock
      • Components of a  Deployment Systems
      • Managing Business Protocol
      • Summary
      • References
    2. MANAGING DIVERSITY IN THE GLOBAL WORK CULTURE
      • Work Force Diversity in North America
      • People on the Move
      • New Work Procedures
      • Diversity
      • Empowerment
      • Summary
      • References
    3. WOMEN IN GLOBAL BUSINESS
      • Current Status of Global Women Managers
      • Global Barriers Hindering the Advancement of Women
      • Persistent Global Cultural Stereotypes
      • Balancing Work and Family
      • Selected Woman Managers' Views
      • What Companies Are Doing to Champion Women
      • Company Initiatives to Break the Glass Ceiling
      • The Next Generation
      • What the Future Might Hold
      • Summary
      • References
    4. EFFECTIVE PERFORMANCE IN THE GLOBAL MARKETPLACE
      • The Psychological Contract
      • Developing Human Resources
      • Global Performance
      • Bribery and Ethics in a Global Context
      • Cultural Changes
      • Managing Technology Transfer
      • Effective Global Leadership
      • Summary
      • References
  • Unit 3: Cultural Specifics In Six World Regions
    1. DOING BUSINESS WITH NORTH AMERICANS
      (Canada and United States)
      • Pan-American Management Perspectives
      • Northern America's Cultural Development
      • Canada
      • Tips for Doing Business and Negotiating with Canadians
      • United States of America
      • Dominant Traits of American Culture
      • Challenges to the U.S.
      • Cultural Aspects of the U.S.
      • Subcultures of the U.S.
      • Tips for Doing Business and Negotiating with Americans
      • Summary
      • References
    2. DOING BUSINESS WITH LATIN AMERICANS
      (Mexico, Central and South America)
      • Mexico and Central America's Culture Development
      • Mexico
      • Tips for Doing Business and Negotiating with Mexicans
      • Central America's States
      • South America's Cultural Development
      • Latin American Cultural Themes
      • Challenges for Pan-American Cooperation
      • Summary
      • References
    3. DOING BUSINESS WITH ASIANS AND AUSTRALIANS
      (Australia, China, India, Indonesia, Japan, Malaysia, Philippines, South Korea, Vietnam)
      • Selected Pacific Basin Countries
      • Australia
      • People's Republic of China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Philippines
      • South Korea
      • Vietnam
      • Summary
      • References
    4. DOING BUSINESS WITH EUROPEANS
      (Great Britain, France, Germany, Russia, and Eastern Europe)
      • Eurpean Management Synergy
      • The European View
      • Great Britain
      • France
      • Federal republic of Germany
      • Eastern/Central Europe
      • Russia and the Commonwealth of Independent States
      • Summary
      • References
    5. DOING BUSINESS WITH MIDDLE EASTERNERS
      • Middle East Overview
      • Characteristics of Arab Culture
      • Cultural Aspects  — Egypt and Saudi Arabia
      • Egypt
      • Saudi Arabia
      • Middle East Business Customs and Protocol
      • Summary
      • References
    6. DOING BUSINESS WITH AFRICANS
      • Insights into Africa
      • Selected Cultural Characteristics of Africans
      • Nigeria
      • South Africa
      • African Business Customs, Protocols, and Prospects
      • Emerging African Markets
      • Summary
      • References

Reviews:

Managing Cultural Differences

by Roland Buresund last modified 2007-12-05 16:17

Rating: **** (Mediocre)

A good book that tries to give an overview of what it means to work globally. Unfortunately, it is given from an extreme US-centric viewpoint.

There are lessons to be learned from it, but you have to interpret heavily as well as try to put their prejudice to the side. And the bulk and layout of the book doesn't help.

There is a good book inside this book, waiting to come out. But until it does, I can't recommend it.


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