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Say It & Solve It

Get the results you want from the business conversations that count

Karl James

Publisher: Pearson, 2014 , 216 pages

ISBN: 978-0-273-79175-1

Keywords: Human Resources


Toggle Synopsis

Why are the most important conversations the most difficult to handle? You know you have to have them, but still you put them off. And you want them to go well but you don’t know how to make sure they do.

How do you prepare? What words should you use? How do you make your point without getting too nervous, tongue-tied or upset? And how are you going to solve the problem that needs addressing without upsetting someone?

Say It and Solve it will coach you in the ten expert skills that peace negotiators, mediators and therapists use to take on even the most challenging situations and make every conversation count.

You’ll discover:

  • Fascinating insights into how conversations really work: when to listen, when to talk and when to shut up!
  • How to avoid the most common mistakes that everyone makes.
  • The ten most powerful skills you need to tackle any conversation in any situation.
  • Expert guidance on handling tricky conversations in real-world, workplace situations.

Stop putting off those tricky conversations and start talking (and listening) your way to solutions and success.

Table of Contents:

Toggle Table of Contents

  • Part 1 — The Skills
    1. Navigating
    2. Listening
    3. Describing
    4. Checking
    5. Probing
    6. Balancing
    7. Pausing
    8. Suspending
    9. Disclosing
    10. Building
  • Part 2 — The Situations
    1. I'd be perfect for you
    2. You'd be perfect for us
    3. Good call
    4. Just a couple of thoughts for you
    5. Imagine this
    6. When yes isn't an option
    7. We're all in this together
    8. Cancel everything
    9. That special someone
    10. The customer is king (or queen)
    11. Next slide, please


Say It & Solve It

by Roland Buresund last modified 2016-03-21 00:54

Rating: ***** (OK)

Run of the mill book about speaking. Nothing really exciting and very simplified, but can be read.

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