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Managing Customer Relationships

by Roland Buresund last modified 2016-10-07 14:01

Rating: ********* (Outstanding)

Review:

This is a very big book! And it is probably the best book I ever read on the topic CRM. It can be a bit daunting at first, but the authors manage to cover a lot of ground and have excellent explanations.

A book very much worth both the price and the time and effort to read. Highly recommended.


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