Amazon linkage working again!
Forgot your password?
Document Actions
Managing Customer Relationships
Rating: ********* (Outstanding)
Review:
This is a very big book! And it is probably the best book I ever read on the topic CRM. It can be a bit daunting at first, but the authors manage to cover a lot of ground and have excellent explanations.
A book very much worth both the price and the time and effort to read. Highly recommended.