Don Tapping has worked over twenty-five years to eliminate waste and improve bottom-line results. Tapping authored the best selling book, Value Stream Management for the Lean Office (2003), Who Hollered Fore?, and numerous other books on business performance — setting the bar for administrative Lean improvements. He continues to enlighten organizations with his ability to design step-by-step implementation methodologies identifying processes that require improvement, and then introducing proactive steps to improve or redesign them — reducing costs, boosting performance, and increasing customer (patient) satisfaction.
Don has a B.A. from The University of Michigan and an MBA from The University of Notre Dame.