George is a Research Director at Gartner and an experienced practitioner in business and IT operations. He is a prolific author and speaker, and has consulted and conducted training on regulatory compliance, IT Governance, and process improvement in the U.S., Australia, New Zealand and China. Publications include co-authorship of The Phoenix Project, The Visible Ops Handbook, Visible Ops Security and Information Security Governance.
George holds an MBA from Notre Dame, a BA in Materials and Logistics Management from Michigan State University and an honorary degree from Konan Daigaku in Japan. He is a ITIL Service Manager, TOCICO Jonah and a Certified Information Systems Auditor (CISA). George is a current member of the IIA, ISACA, ITPI, ITSMF, and the TOCICO.
George specialties includes, consulting on the strategic use of IT, professional author, strategy, IT governance, IT process improvement, ITIL v2 and v3, CISA, Theory of Constraints (TOC) Jonah, ISO 27001:2005, ISO 27002:2005, COBIT, regulatory compliance, compliance frameworks, and training.
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win 2nd Ed.