Jakob is partner at a design agency in Cologne. He graduated with a diploma in Communication Design, with Distinction, from the University of Applied Sciences in Münster, Germany. Being a freelance design consultant and graphic designer since 2006, he has worked with a wide range of various clients, from small cultural institutions to nationally operating trading companies. In his professional work he strives not to separate branding from information design. Jakob also spent some time at MetaDesign, Berlin. Right now he is working on digital service design tools together with Marc Stickdorn and Klaus Schwarzenberger.
This is Service Design Thinking: Basics - Tools - Cases
This Is Service Design Doing: Applying Service Design Thinking In The Real World
This Is Service Design Methods: Expanded Service Design Thinking Methods for Real Projects