Jeanne Harris earned her master's degree in information science from the University of Illinois and a BA from Washington University in St. Louis.
Jeanne Harris is Executive Research Fellow and Director of Research at the Accenture Institute for High Performance Business where she leads research in the areas of information, technology and strategy.
She is the co-author of Competing on Analytics: The New Science of Winning (2007), which explains how high-performance businesses are building competitive strategies around data-driven insights that are generating impressive business results.
During her thirty years at Accenture, Harris has consulted to a wide variety of organizations in many different industries worldwide. She has led Accenture’s business intelligence, analytics, performance management, knowledge management, and data warehousing consulting practices. She has worked extensively with clients seeking to improve their managerial information, decision-making, analytical and knowledge management capabilities.
Ms. Harris also recently completed a major research study examining how enterprise systems enable analytical decision making, contribute to distinctive capabilities and drive high performance. Other recent research topics include HR analytics, predicting consumer preferences, the implications of alternative value models on corporate strategy, the link between IT and business value, automated decision-making, IT implications of managing intangible assets, information worker productivity, improving managerial performance, knowledge management, business intelligence, building analytic capabilities, customer relationship management, customer-centric strategies, mobile personalization and solutions. She speaks frequently on these topics to executive audiences.
Ms. Harris's work has been published in numerous business publications, including Harvard Business Review and Sloan Management Review. Her research has been quoted extensively by the international business press, including the Wall Street Journal, the Financial Times, Forbes Magazine, CFO Magazine, CIO Magazine, Computerworld and Nihon Keizai Shimbun.