Marc Stickdorn graduated in Strategic Management and Marketing and worked in various tourism projects throughout Europe. Since 2008 Marc is full-time staff at the MCI – Management Center Innsbruck in Austria, where he lectures service design and innovation. His research involves the development of the mobile ethnography app myServiceFellow, the Customer Journey Canvas and various publications and presentations. Marc is co-founder of Destinable, associate of DesignThinkers, guest lecturer at various international universities and occasionally speaks at conferences.
This is Service Design Thinking: Basics - Tools - Cases
This Is Service Design Doing: Applying Service Design Thinking In The Real World
This Is Service Design Methods: Expanded Service Design Thinking Methods for Real Projects