Markus Edgar Hormess is a service innovator and organisational consultant from Germany. For years, the qualified scientist and accomplished musician has worked in telecommunication, engineering, banking and IT fields, helping companies to improve complex services and to make them more customer friendly.
Markus is co-founder of WorkPlayExperience, and co-initiator of the Global Service Jam — the world's biggest ever service design event (so far).
This Is Service Design Doing: Applying Service Design Thinking In The Real World
This Is Service Design Methods: Expanded Service Design Thinking Methods for Real Projects