How To Drive Operational Excellence

When it comes to achieving operational excellence, you've got to have the right people operating in the right culture, doing the right things the right way.

In this book, the author lays out an integrated approach to establish and drive operational excellence. Not only does he provide tools, processes, and examples that any organization can use to achieve excellence, but the senior executive offers his own insights to explain the secrets to operational success in today's fast-paced and competitive environment.

• Introduction
• Definition — Operational Excellence
• The Core — The Right people
• The Core — The Right Culture
• The Outer Ring — Tools,. Processes, Measurement, Feedback and Communication
• Tying It All Together