Sense & Nonsense in the Office

No Theories, No Flow Charts, No Big Words

Lucy Kellaway

Publisher: Prentice Hall, 2000, 236 pages

ISBN: 0-273-64509-9

Keywords: Management

Last modified: July 17, 2021, 10:41 a.m.

Sense and Nonsense in the Office offers no tips, no formulas, no panaceas, no handy hints. You may be wondering what that leaves. What it leaves is a set of prejudices.

You think it sounds unpromising? The good thing about someone else's prejudices is that they either confirm your own, or they make you cross — either of which is a blessing in these bland times.

  1. Management Consultants
    • I wanna be a consultant when I grow up
    • Don't mind me, I'm just the boss
    • Breakfast with McKinsey
    • Weinstock on consultants
    • McKinsey comes down to earth
    • The 80:20 principle
    • Inside the mind of the consultant
    • The gravy train stops
    • A hug day
    • The lady with the lamp
    • The happy ending
  2. Fads
    • Take your fad and stuff it
    • The change myth
    • Missions: Full of sound and fury
    • How much are you on?
    • Badges and Boy Scouts
    • Breast implants and the meaning thing
    • We are all crazy here
    • The simple truth about knowledge
    • Whose bright idea was this?
    • Dead stakeholders
    • Passion fashion
  3. Management Books
    • Crazy ol' Tom Peters
    • The four wives of Tom Peters
    • The 2,500-year-old guru
    • What do managers do?
    • Wolves and wedding
    • Truck driver, CEO
    • Customer service in 108 easy step
    • Management journals dumb down
    • I wanna be a powerchick
    • F+M=P*R
    • Why I love business!
  4. Jargon, Euphemism and Plain Flannel
    • Buzzword Bingo
    • First, trademark your buzzword
    • Involuntary separation
    • Brains on sticks
    • Dream on
    • Annual reports and bottom sniffing
    • The inner team
    • Brilliant stupidity
    • I work for JP Morgan no longer
    • Disownership
    • Lifelong learning
  5. Training
    • The course from hell
    • Let's play Monopoly
    • Lay off survivor sickness
    • Teenagers head for the boardroom
    • The firm's failure to train Diana
    • From concert hall to classroom
    • Loved the course? Get the video
    • Strategic resources and chicken soup
    • Message your workmates
    • The course from heaven
    • Teamwork Pygmy style
  6. Leadership
    • Who'd be a CEO?
    • Why CEOs fail
    • Bland British bosses
    • Ostrich leaders
    • The garden pond enthusiast
    • Emotional stupidity
    • Prince Philip shows the way
    • Leadership in the theatre of operations
    • Tips from the top
    • In praise of beauty sleep
    • Are you a lion or a warthog?
    • Forget nice, it doesn't work
  7. Consumers
    • Consumer choice in shades of pastel
    • Bad hair day
    • Astound and astonish your customers
    • … Go further, get intimate
    • Guess what? People don't like queuing
    • How to get free money
    • Directories, Jane speaking
    • Dear McDonald's, we love you
    • The joy of customer care
    • Customer care gone berserk
    • The experience economy
  8. Men and Women
    • Gender diversity improvement
    • Thank God I'm a woman
    • Pregnancy and office etiquette
    • National Breast-feeding Awareness Week
    • Bad management is in the genes
    • Boys will be boys (and so will girls)
    • Two women, one audience
    • Confounded by the office affair
    • Sex beyond imagining
    • Boy-Boy-Girl-Girl
    • The charm of the badly dressed man
  9. Another Day in the Office
    • Scary about laughter
    • Fun by fiat
    • Switchboard knows your secrets
    • Secretaries and dirty work
    • In praise of wasting time
    • Go Home on Time Day
    • Duvet days
    • Management by hanging about
    • Smoking can be seriously good for you
    • Dandruff and Lord Hanson
    • Truth is a bitter brew
  10. Managing at Home
    • Manage with mother
    • Trouble with the non-exec
    • Making a meal of family life
    • Passionate about your investment banker
    • Plumbers and painters
    • Kaizen your kitchen
    • Defeated by victory
    • Click on kids
    • Take it easy, leave work late
  11. Stress, Health and Self-Help
    • Stressed out by the stress experts
    • Ode to a screeching nightingale
    • The power nap
    • Gym etiquette
    • Control freaks on holiday
    • No fatties, smokers or oldies wanted
    • Misery of the mentor
    • Mud baths on expenses
    • Tap the power within — or burn your feet
  12. Office Design
    • Don't take my desk away, please
    • Dangerous side effects of the no-smoking building
    • Secrets of the boardroom table
    • Futons and fish tanks
    • The new curvy look
    • Ensnared in the corporate cordon
    • Hard truths about sofas
    • Unisex loos
    • Office chairs

Reviews

Sense and Nonsense in the Office

Reviewed by Roland Buresund

Good ******* (7 out of 10)

Last modified: May 21, 2007, 3:23 a.m.

A funny book about myths and comments on these. Hits it on the nail each time.

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