The IT Process Institute is an independent research organization that provides information for IT decision makers that seek the highest levels of organizational performance.
They enable data driven decision making which is grounded in the study of top performers and the practices that make them different. Their shared research model is a cost effective addition to best practice frameworks and analyst services.
The IT Process Institute is a membership based organization. They are a group of concerned and involved IT practitioners that are committed to improving the operating performance of IT organizations across all industries. Funded by the generous sponsorship of leading organizations, and reasonable membership fees, IT Process Institute is able to fund both projects and ongoing operations.
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps