It starts of bad, as the author seems to have a chip on her shoulder against the whole upper management of AT&T. But it gets better, when she describes the different political turns internal to AT&T, which is pretty enlightening, but not very flattering.

All in all, it is an OK book, but it is mostly of interest to those who have worked for AT&T or have an emotional tie to it (i.e. mostly Americans). For us Europeans, it is a book about a company, that you may miss, but wont kill you if you read it.