I looked forward to read something useful about problem-solving. Instead, I am grateful that I didn't attend Eindhoven, as this book fails to live up to its (admittedly low) promise.

It doesn't help you understand problem-solving, nor does it give you ANY practical advice, but shows a remarkable lack of any practical understanding of problem-solving in a practical business environment. It does give a theoretical framework (or, not really, just a discussion that had been better addressed at an open-ended seminar), and loses itself in some sort of self-afflicted academic reasoning that bores you before page 20.

Aviod it and try to read something that you may have some practical use of in a real business setting.