One of the few KM books that are made for the practitioner.

Unfortunately, a bit incomplete.

With that said, there is enough in this book to satisfy most audiences, that want to get down to business fast! It is full of checklists and small case studies (or profiles as the authors prefers to call them). It is not for the academically oriented person, as everything is made for the beginner and somethings are ignored (as in any decent beginners book), but for the person to want to try their hands on practical KM.