This is truly a waste of paper! The author doesn't say anything that isn't said somewhere else better and in more detail. He constantly self-promotes so much, that if you didn't know it wasn't true, you would believe IMVU were the next IBM after reading this crap.

I mean, give me a break: we need to speed up our offerings to the customers (especially when we don't really know what we're selling) or that you can't trust customer feedback 100%? Any product manager or entrepreneur would tell you that. Wordy, and worthless, is my opinion.

Avoid it!