A seminal work!>/p>

I am used to good works from Davenport, but this stands out as one of the seminal works in Knowledge Management, that tries to integrate processes and by consequence HR into the mix that is usually dominated by Technology and OD (both of which is still needed).

He skillfully adds back references to Drucker, that finally makes it all come together. An excellently researched book, well written and at enough of a high level that you don't get too descriptive but at the same time give solid and directed advice.

In short, it gets you thinking without you even recognizing what is happening. This is not only a recommended book, but one of the books that you need to have read, not only for yourself but for your organizations future.

By the publication of this book, Davenport has shown himself to be able to stand besides the other real "gurus" (like Drucker, Mintzberg, Jaques, etc.) and not being ashamed for himself. Worst part is that I now must read all he publicizes, as I otherwise may miss something.