I had no high hope when I started reading this book, due to the hype about Service Design, but I was impressed by what I think was a practical description of different stages and considerations in Product Management, that could be utilsed and acted upon. Some insights were present, so that you really believed the authors knew what they were writing about.

A positive book, that in many ways even manages to avoid the dogma about their subject matter and acknowledges there are circumstances were other approaches may be valid.