A companion to This is Service Design Doing, or rather so they claim. In reality, it is only a limited set of models, with very bad descriptions. Feels like it has been written only for the authors to make more money of the concept (and I fell for it, sometimes I am an idiot …).

There are a lot of better books on methods out there, and even as a complement to the authors other book, this is pretty useless, as the descriptions are so shallow and the book is sprinkled with meaningless pictures, probably to make it thicker.

Avoid it.