The Manager's Book of Checklists ^{2nd Ed.}

Instant Management Solutions when you need them

Ask the right questions at the right time and you will discover the solutions for successful management.

The Manager's Book of Checklists is the business tool that will become as indispensable as your diary. It distils best management practice into a series of concise checklists.

The Manager's Book of Checklists:

• gives instant guidance on all areas of management
• helps you to manage more effectively ans systematically
• allows you to weigh up the pros and cons of any approach
• helps you understand the issues that confront you
• enables you to make better management decisions

This new edition:

• is written in line with the Management Charter Initiative
• is relevant to managers seeking the S/NVQ certification
• provides new checklists including: quality, equal opportunities, finance, customer care, IT and developing competences

• Memo

1. Managing your job
• Analyzing your job
• Managing vs operating
• Managing your time
• Delegating
• Understanding your organization
• Mastering the politics
• Thinking on your feet in negotiations
• Managing stress
2. Managing operations
• Satisfying customer needs
• Managing for quality
• Planning
• Managing with objectives
• Controlling
• Decision-making
• Managing equal opportunities
• Managing change
• Developing leadership
3. Managing finance
• Preparing a budget
• Negotiating and agreeing a budget
• Monitoring your budget
• Controlling your costs
4. Managing people
• Knowing your team
• Planning for new staff
• Selection interviewing
• Developing your team
• Improving people's jobs
• Motivating your team
• Managing conflict
• Counseling your staff
• Running a staff appraisal scheme
• Disciplining staff
5. Managing information
• Communicating
• Reading
• Writing
• Listening
• Telephoning
• Managing meetings
• Speaking in public
• Managing with IT
• Reviewing your information needs
6. Managing your career
• Planning your career
• Getting on in your job
• Managing your manager
• Developing your competences
• Keeping up to date
• Maintaining your integrity
• Your monthly check-up

Excellent book with checklists that are relevant and useful. A shame that I never have the time to use them.