Developing Skills: Developing People ^{2nd Ed.}

Open University Business School Diploma B751 Managing Development and Change

• Session 1 Identifying and Exercising Interpersonal Skills
• 1.1 Interpersonal Skills in the Management Context
• A three-dimensional framework
• Identification of interpersonal skills
• 1.2 Interpersonal Skills: Culture Fair or Sensitive
• 1.3 Some Wider Considerations
• Organizational structure
• Transnational cultures
• Session 2 Skills, Selection and Interviewing
• 2.1 Skill Clusters
• 2.2 Skills for the Next Decade
• Trends towards increased quality
• Trends in the development of information and communication technologies
• Trends towards the continuous evolution of organizations in a constantly changing environment
• 2.3 Selecting on the basis of Skill
• Describing the job in terms of skills required
• Cultural differences
• Selecting for promotion
• Selecting for outplacement
• 2.4 A Model for Skill Development
• Stage 1: Pre-assessment of skills
• Stage 2: Skill learning
• Stage 3: Skill analysis
• Stage 4: Skill practice
• Stage 5: Skill application
• Stage 6: Evaluation
• 2.5 Applying the Model: Interviewing
• Session 3 Performance Appraisal and Human Resource Development
• 3.1 Human Resource Development
• 3.2 Performance Appraisal
• Performance appraisal at Nuclear Electric Plc
• Performance appraisal at British Airways
• 3.3 Appraisal, Management and Empowerment
• 3.4 Counselling, Coaching and Mentoring
• Counselling
• Coaching
• Mentoring
• 3.5 Towards a Policy of Continuous Human Resource Development

MBA material, what do you expect?