Managing Relationships ^{2nd Ed.}

Open University Business School Diploma B751 Managing Development and Change

• Session 1 Understanding Management Relationships
• 1.1 Power
• 1.2 Contracts
• Formal contracts
• Informal contracts
• Psychological contracts
• Relationships
• 1.3 Roles
• 1.4 Trust and Mutual Support: Developing a Shared Perspective
• Session 2 Managing Conflict
• 2.1 Some Dilemmas of Conflict
• 2.2 Sources of Interpersonal Conflict in Organizations
• Individual differences in perception
• Scarce or limited resources
• Departmentalization and specialization
• The interdependent nature of work activities
• Role conflict
• Inequitable treatment
• Violation of territory
• Environmental change
• 'External' disruption
• Values, norms and cultures
• 2.3 Approaches to Conflict Resolution
• 2.4 Developing Your Effectiveness in Handling Conflict
• Handling conflict destructively
• Handling conflict constructively
1. Collection and dissemination of data
2. Analysis of options
3. Selection of preferred option
4. Taking action
• Session 3 The Formal Management of Disagreement
• 3.1 Recognizing Types of Disagreement
• 3.2 Dealing with grievances
• What constitutes a grievance?
• Environmental influence
• Technological change
• Socio-economic conditions and union influence
• Management/Leadership
• Management policy
• Four stages of a grievance
• Grievance procedures
• The use of peer review
• Grievances associated with discrimination on the grounds of gender and race
• Sexual harassment
• 3.3 Taking Disciplinary Action
• The procedures
• The practice
• Outcome of cases: a cautionary note

MBA material, what do you expect?