Managing the Change Process ^{2nd Ed.}

Open University Business School Diploma B751 Managing Development and Change

• Session 1 The Systems Intervention Strategy
• 1.1 Setting the Context
• 1.2 The Three Phases of the Systems Intervention Strategy: Diagnosis, Design and Implementation
• 1.3 The Systems Intervention Strategy
• 1.4 The Project Sponsor and the Change Team
• Session 2 Working with SIS: Diagnosis
• Step 1: Entry
• Step 2: System Description
• Step 3: Identify Objectives and Constraints
• Checking back to the project sponsor
• Objectives, constraints and measures
• Setting objectives
• Sorting out options, objectives, measures and constraints
• Step 4: Formulate Measures for Objectives
• Session 3 Working with SIS: Design
• Step 5: Generate Options
• Step 6: Model Options
• Step 7: Evaluate Against Measures
• Dealing with uncertainty
• Session 4 Working with SIS: Implementation
• Step 8: Design Implementation Strategies
• Step 9: Carry Through
• Anticipating reactions
• Your role as change agent
• The need for planning
• The need for control

MBA material, what do you expect?