Personal Communications at Work

If you're new to management, or you need to develop your managerial abilities and understanding, the Professional Certificate in Management is for you. It provides a broad-based, practical introduction to the key ideas, techniques and overall competencies you need in order to manage effectively and productively in modern organisations in any part of the world.

The emphasis is on your own professional development. Everything you study is related to the management roles and responsibilities you exercise in the various functional areas of your company or organisation.

All the elements of the programme — study texts, activities and assignments, online resources, and personal and group support — ensure that you can immediately apply newly learned skills, knowledge and techniques in very practical ways. You can build on your experience and make direct links to your management development needs wherever you are in the world, whatever the size of your organisation and whether it is in the commercial, public or voluntary sector.

• Session 1 Communication and Managerial Effectiveness
• Introduction
• 1.1 The Communication Climate
• The Open, Supportive Communication Climate
• The Closed Communication Climate
• 1.2 Mission Statements and Organisational Objectives
• Mission Statements
• Strategic and Operational Objectives
• 1.3 Information Needs and Networks
• Communication Problems
• Information Overload
• Insufficient Information
• Ineffective Communication
• Information Networks
• 1.4 The Communication Process
• Feedback
• Two-Way Communication
• Facts, Feelings, Values and Opinions
• Summary and Objectives
• Session 2 Exchanging Information Face-to-Face
• Introduction
• 2.1 Barriers to Communication
• Noise
• Language
• A Multi-Language Society
• Gender and Language
• Perception and Prejudice
• Stress
• Serial Distortion
• Intrusion of Personal Space
• 2.2 Non-verbal Communication
• Vocal Cues
• Body Language
• Facial Expressions
• Eye Contact
• Touch
• 2.3 Listening
• The Context of Listening
• Active Listening
• Pitfalls
• 2.4 Questioning
• Closed Questions
• Open Questions
• Variations on Open and Closed Questions
• Summary and Objectives
• Session 3 Meetings: Types, Functions and Management
• Introduction
• 3.1 Meetings
• Types of Meetings
• Briefing Meetings
• Business Meetings
• Consultation Meetings
• Staff Meetings
• Review and Evaluation Meetings
• 3.2 Styles of Meetings
• 3.3 Managing Meetings: the Chair and Secretary
• The Chair’s Role
• Preparation
• During the Meeting
• Encouraging Participation and Involvement
• Coping with Conflict
• After the Meeting
• Setting the Right Scene
• The Secretary’s Role
• Planning Meetings
• 3.4 Managing Meetings: the Agenda, Supporting Papers and Minutes
• The Agenda (Literally, the Latin for ‘Those Things Which Must Be Done’)
• Supporting Papers
• The Minutes
• 3.5 What Makes Meetings Ineffective?
• Unnecessary Attendance
• Lack of Preparation
• Bad Tactics
• Ineffective Communication
• Personality Problems
• Procedural Errors
• Summary and Objectives
• Session 4 Effective Participation and Presentation
• Introduction
• 4.2 Participating in Meetings
• Becoming a Valued Member
• 4.2 Group Processes
• 4.3 Making a Case
• Lobbying
• Counter Attacking
• 4.4 Effective Presentations
• Understanding Your Audience
• Prepare Yourself
• Purpose and Content
• Structure
• Delivery
• Style of Presentation
• Summary and Objectives
• Session 5 Written Communication
• Introduction
• 5.1 The Tools of Written Communication
• The Writing Process
• Starting the Process
• 5.2 Presenting Written Texts
• 5.3 Writing as a Decision-Making Process
• Passive versus Active
• Jargon and Pomposity
• Speaking versus Writing: Degrees of Formality
• Sweeping Statements
• Linking Sentences Together
• Paragraphing
• 5.4 Writing Management Documents
• Letter and Memos
• Structuring a Management Report
• Structure and Purpose
• Structure and Convention
• Summary and Objectives
• References
• Acknowledgements

MBA material, what do you expect?